Return & Refund Policy

We do not offer returns on software

This applies to everything we sell:

• eP CalSync licences, on any plan
• Binder licences, on any plan
• Template packs, covers, screens and other downloadable files

These are delivered instantly and cannot be handed back the way a physical item can. Once a licence key has been issued or a file downloaded, the sale is final.

Please research before you buy

Buying software you have not tried is the single most common cause of a refund request, and it is the one we can do nothing about after the fact. So we put real effort into letting you find out first, for free and without an account:

• Run the demo. eP CalSync includes a built-in walkthrough that unlocks every feature against a sample calendar. It is the actual application, not a video.
• Test your own calendar. Our free Calendar Feed Check reads your real calendar link with the same engine CalSync uses and shows you exactly which events would land on a planner — before you spend anything.
• Check your tablet is supported, and check which connection it needs. Some features require a direct connection, and on certain reMarkable models that means enabling Developer Mode. We spell out what each app does on a reMarkable, model by model, on this page.
• Watch the walkthroughs in our Learning Center, which covers setup and every major feature end to end.
• Ask us first. If you are not sure the product does what you need, email support@einkpads.com before buying. We will tell you honestly if it is not a fit — an unhappy customer costs us more than a lost sale.

If something isn't working

This is different from wanting a refund, and it is usually fixable in minutes. A licence that won't activate, a planner that won't reach your tablet, a calendar that won't connect — email support@einkpads.com and a real person will work through it with you.

Tell us which application and version you're using, which tablet you have, and what you've already tried.

Subscriptions

Subscription plans can be cancelled at any time and stay active until the end of the period you have already paid for. Cancelling stops future charges; it does not refund charges already made.

Chargebacks

Your statutory rights

Nothing on this page removes a right you have under the consumer law where you live, and we would not try to. In particular:

• If a product is faulty, or does not do what we said it does, you have rights that this policy cannot exclude — wherever you are.
• Consumers in the UK and the EU/EEA have a statutory right to cancel a distance purchase within 14 days. That right can be given up for digital content, but only where you agreed to immediate delivery and acknowledged losing it at the point of purchase. If you did not, the right still stands and we will honour it.

If you think a statutory right applies to you, say so in the appeal form below and we will apply it. You do not need to argue the law with us to get it.

Appeal a refund decision

If you believe your purchase warrants a refund despite this policy, ask us to review it. We read every appeal and we do grant them — most often where a technical fault on our side genuinely stopped you using the product, where the software cannot work in your environment for a reason we could have flagged sooner, or where a statutory right applies.

Refunds are not guaranteed, and an appeal is not a formality: the more specific you are, the better we can judge it. We reply to every appeal, usually within two business days.

Order number required

Email on the order required

Product

Roughly when you bought it

Why you're asking for a refund required

What you've already tried

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Submit appeal

We record your appeal and email a copy to our team. Please don't open a chargeback while we're reviewing — once a bank dispute is open we're blocked from refunding you ourselves, even if we decide in your favour. See our privacy policy for how we handle what you send.